Empowering homeowners through exceptional service
Join our Servicing team and make a real difference in homeowners' lives. From loan management to customer care, build a rewarding career where your expertise helps families stay in their homes and achieve financial stability.
Operations & Support
Our Operations & Administrative Support teams ensure seamless loan servicing through meticulous attention to detail and operational excellence. From escrow management to document administration, these teams work behind the scenes to keep everything running smoothly. Some of the teams include:
Escrow Operations
Manages escrow accounts and conducts analysis to ensure proper fund allocation
Default Operations
Oversees operational processes for loans in default status
Investor Services
Partners with investors and internal stakeholders to support business decisions and compliance requirements
Contact Center Operations
Our customer-facing teams deliver exceptional service with empathy and expertise. Whether helping homeowners stay current on their loans or finding solutions during challenging times, these professionals are dedicated to making home happen.
Loss Mitigation
Acts as a single point of contact to evaluate borrower situations and identify loss mitigation options
Performing Loan Consultant
Serves as the primary point of contact, developing solutions via phone that meet client, investor and business needs
Specialty Collections
Provides personalized support to borrowers with delinquent loans, balancing customer care with business and investor requirements